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Rapid Intervention


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24/7 Human Monitored Alarms

Human Intervention

Active intervention in the event of a burglary 360 detection and rapid human intervention

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Verisure Burglar Alarms Hero

Excellent

5 out of five star rating on Trustpilot

Based on 5 reviews

Early Detection and 24/7 Human Intervention

Verisure Security Systems are connected to our fully licensed Alarm Receiving Centre (ARC) to allow a rapid human response to any alarm event. Security experts in the ARC can actively intervene in the event of a burglary, deploying the ZeroVision Smoke Screen and/or dispatching private security guards to your property. Our security experts in the ARC are always available to help, 24/7. We respond to alarm activation's and emergencies situations, on average, in 45 seconds.

In the case of an emergency, the ARC can also request police, fire brigade or any other emergency services on your behalf.

If a burglary or crime is taking place, police will always be alerted.

ZeroVision

ZeroVision Smoke Screen

The ZeroVision Smoke Screen is a unique security device that can be remotely deployed in the event of a burglary, creating a zero-visibility smokescreen to impair a burglar's vision and force them to leave the area.
ZeroVision

Contact Law Enforcement

The Alarm Receiving Centre (ARC) are able to request law enforcement, fire brigade or any other emergency services on your behalf. If a burglary or crime is taking place, police will always be alerted.
ZeroVision

Private Security Guards

Private security guards can be dispatched to your property to warn off any intruders and keep the area secure until police arrive.

Police & Private Security Guards

The Alarm Receiving Centre (ARC) are able to contact law enforcement, fire brigade or any other emergency services on your behalf.

Our security experts can launch a private security guard response to attend the property, and if necessary, the police.

If a burglary or crime is taking place, police will always be alerted.

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UK police attending an incident

Verisure ZeroVision Smokescreen

Verisure ZeroVision is a state-of-the-art security system designed to protect your valuables. When triggered, it releases a dense fog that obscures visibility.

ZeroVision is an active security measure that ensures your property remains safe and secure. Start your quote today and protect what matters most.

How Does Verisure ZeroVision Work?

Intrusions are verified by trained experts in the Alarm Receiving Centre (ARC). Once activated, ZeroVision deploys a dense, zero-visibility smokescreen in seconds.

The non-toxic smoke completely blocks vision, forcing intruders to leave or wait until police arrive. The ARC alerts police, the customer, and dispatches a guard.

Smoke barrier being deployed - ZeroVision

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Frequently Asked Questions

When your alarm goes off, the monitoring center will call you to verify if everything is okay. If you don’t answer, they will call your emergency contacts. If they can’t reach anyone, they will dispatch the police to your home.

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Human Intervention Step by step guide

A simple, step-by-step guide showing how Verisure's human intervention keeps you protected.

 
 
Step 1
Burglar looking through a window
 
Detection and Rapid Alert

When a sensor is triggered—whether by a door being forced, motion detected, or an SOS button being pressed—an encrypted signal is sent to the ARC.

  • Response Time: Verisure aims to respond to alarm signals within an average of 45 seconds.

*This time is an average of both human and automated responses Jan-Sept 2025, in line with the criteria defined in the industry standard EN50518.

Expert Human Verification

A security specialist at the ARC takes charge of the alert. They use the system's hardware to "verify" if the threat is real:

  • Visual Check: They access high-quality images from the Photo Detector cameras. Note: They can only access these images after an alarm is triggered to protect your privacy.
  • Audio Check: The specialist uses the VoicePad (the control panel) to listen to what is happening or to speak directly into the room.
  • Differentiating Threats: The human operator determines if it is a false alarm (like a pet or an accidental trigger) or a genuine emergency (burglary, fire, or medical).
 
ARC monitoring a break in
ARC deploying ZeroVision
 
Active Remote Intervention

If the threat is confirmed, the specialist doesn't just watch—they intervene.

  • Direct Warning: They can speak through the VoicePad to warn the intruder that they are being recorded and that the police have been called.
  • ZeroVision Smoke Barrier: In systems equipped with this, the operator can remotely deploy a dense, non-toxic smoke barrier that reduces visibility to zero rapidly, forcing the intruder to leave or stopping them in their tracks.
Emergency Services & Guard Dispatch

Once verified, the human operator coordinates the "boots on the ground" response:

  • Police/Fire/Ambulance: The ARC contacts the emergency services on your behalf. Because the alert is "visually verified" by a human.
  • Private Security Guard: Verisure can dispatch a private security guard to your property to secure the site, check for damage, and wait for the police or the homeowner to arrive.
 
UK police attending a break in
ARC team phone call
 
Ongoing Support

The ARC specialist stays on the line (via the VoicePad or your mobile) until help arrives. They also notify your pre-registered emergency contacts and provide updates through the My Verisure app.

Your peace of mind starts here

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or call us on 0800 158 5560

Monitored Alarm System

24/7 human monitoring and intervention

Our certified security experts provide 24-hour protection against burglary, fire and medical emergencies.

Behind every alarm signal, a real person is ready to act within seconds.

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Camera Alarm Monitoring ResponseARC Agent Direct ResponseSecurity Expert Direct ResponseLogo Verisure Direct Response
Camera GuardVision Direct ResponseARC Agent Direct ResponseSecurity Expert Direct ResponseLogo Verisure Direct Response

More Than Just a Camera

The Verisure Security System is more than just a camera.

It is a comprehensive security solution that includes a range of features and services designed to protect your family and your home.

Human Intervention Security Cameras
Verisure Sensors and Cameras
Detects More than just a Camera

Verisure protects all vulnerable entry points in your home, including doors, windows and garages.

Our door and window shock sensors are designed to detect the vibrations caused by a break-in, and our infrared photodetector camera can detect intruders in the dark.

Door and Window Alarms

Verisure Sensors and Cameras
More Battery Life than a Camera

Verisure's door and window shock sensors have a battery life of up to 5 years, more than 20x longer than the average camera battery life of 3-6 months on a single charge.

The Photo Detector camera battery lasts up to 7 years. Professional installation, maintenance and repairs are fully included.

Alarm Sensors and Cameras

Verisure Sensors and Cameras
More than just a Phone Notification

Verisure can directly intervene in the event of a burglary, compared to a camera which can only record the event and notify you, leaving the next steps to you.

Verisure's Alarm Receiving Centre is available 24/7 and can dispatch a private security guard and contact emergency services if needed.

Rapid Intervention

Verisure Alarm Services

Monitored Alarms

24/7 Human Monitored Alarms

Behind every alarm signal, a real person is ready to act within seconds. Our certified security experts in the Alarm Receiving Centre (ARC) are ready to respond to alarm triggers 24/7, protecting your property when you are not around.

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Guards icon

Guard Response & Emergency Services

We double your security with the option for our Alarm Receiving Centre (ARC) to send a Private Security Guard to your property and contact the police on your behalf.
*guard response included with an additional fee

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Response Within 45 Seconds

When an alarm is triggered, our Alarm Receiving Centre will respond, on average, in 45 seconds. We will then evaluate the situation and activate the necessary security protocol and intervention measures.

*This time is an average of both human and automated responses Jan-Sept 2025, in line with the criteria defined in the industry standard EN50518.

Learn more about intervention measures

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Control Your Alarm with Your Mobile

With the My Verisure app, you can control your security system from anywhere in the world. The app allows you to activate and deactivate the alarm and to see and hear what is going on inside your home or business.

Learn more about the Verisure App

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SOS Button for Emergencies

Our SOS buttons are answered on average in under 20 seconds by our Alarm Receiving Centre (ARC), who will send the appropriate emergency service, and continue to monitor the situation until help arrives.

Learn more about the SOS button

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Professional Installation

We offer professional installation of your alarm system, ensuring that all devices are installed correctly and optimally positioned to provide the best protection for your home or business.

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Lifelong Warranty and Maintenance

All our Alarm System devices and cameras have a lifelong warranty with included maintenance and repairs.

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24/7 Technical Assistance

As a Verisure Customer, you can benefit from technical assistance 24 hours a day.

Human Intervention Trustpilot Reviews

We are rated Excellent on Trustpilot based on 5 reviews.

Excellent

5 out of five star rating on Trustpilot

Based on 5 reviews

Encrypted Secure Cloud Storage

All alarm images are encrypted and stored in secure cloud storage.

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