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Contact the Directors Office
Verisure UK Complaints
If you have an issue or complaint about Verisure UK, our services or our products, please contact our dedicated customer support team to discuss your issue. We are committed to addressing your issues and working towards a resolution that you are happy with.
Escalate your issue further
We are sorry that you are not satisfied with a resolution you have received from Verisure. We want to make sure every customer is as satisfied as possible, and our Management Team is dedicated to resolving any problem you have.
If you would like to raise your issue further, you can contact the Management Team through the email below:
Verisure UK Directors Office
Verisure is a global company supporting homes and businesses across 17 countries in Europe and Latin America.
Verisure Sàrl CEO Austin Lally, oversees global operations with the Group Management team in Geneva.
If you are a customer in the United Kingdom or have a concern or issue with Verisure UK services or operations, you can escalate your issue to the directly to the Directors Office.
Verisure UK operates with a dedicated UK management team, headed up by MD Edouard Rekko, acting as Verisure UK CEO, to handle Verisure UK operations throughout the United Kingdom.
Edouard Rekko - Managing Director, Verisure UK
Edouard Rekko is the Managing Director of Verisure UK. He has been with Verisure since 2018, serving in various positions before becoming Managing Director.
Edouard assumed the role of Managing Director of Verisure UK in June 2024, succeeding previous MD Gabino Sanchez.
Gabino has transitioned to a new role as Special Projects Director for the Group Expansion Team, allowing Edouard to bring his extensive experience and knowledge to the position, enabling continued growth and development for Verisure UK.
Edouard and the Management Team have the experience, expertise and understanding of Verisure's services and customers to handle any issues and find to a resolution which satisfies your concerns.
You can contact Edouard and his team directly by sending an email to the address below:
